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Lorena Huidobro

I believe that those of us who love to travel tend to have a more open mind and free spirit. Being open to experience new adventures, explore the unknown, see the beauty in the simple things, taste unique foods, connect with the local culture, and in the process, become a more round individual.

What places and activities do you specialize in?

"I specialize in preparing customized travel plans to visit Chile from north to south, including Easter Island and Antarctica. I also combine Chile with neighboring countries Argentina, Bolivia, and Peru.
All my trip offers are tailor made based on the profile of the client, I listen and offer suggestions. I am flexible to accommodate different budgets but always ensure quality first, as well as assistance throughout the trip."

How did you get involved in travel?

"Nature has always attracted me for the peace it brings about. It fills my heart and soul. I have been to North, Central, and South America, most of Europe, and still have a lot of places on my bucket list, hopefully Asia is next, followed by Australia and Africa.
I was born and raised in Chile and have lived both in Spain and USA. "

Please share a unique travel experience you will never forget.

"Being in an exclusive (but rather affordable!) cruise that travels the remote area from Punta Arenas at the very south of Chile, through fjords and glaciers, the legendary Cape Horn, and arrives in Ushuaia, Argentina. We had daily land expeditions, enjoyed amazing food, and explored an area that is completely virgin, with zero communication with the world, nothing to keep your mind busy except the beauty of the scenery. It just fills you up."

Top itineraries and travel advice
Road trip itineraries

Recent trip reviews for Lorena

No regrets with KimKim
Chile | Mar 23 - Apr 11, 2023

C
Cameron B.
Canada | Reviewed on Apr 21, 2023

Lorena was extremely helpful with planning an itinerary for our trip. She was conscientious of our needs and time frame and highlighted the ideal spots for us to visit and experience. Dealing with KimKim eased a lot of our worries as Lorena took care of all the finer details, which not only proved to be a great time saver, but also took the stress off us while planning a long and complex trip. At first, we had reservations due to the lack of transparency in costs, but if you can get past that... read more

Lorena was extremely helpful with planning an itinerary for our trip. She was conscientious of our needs and time frame and highlighted the ideal spots for us to visit and experience. Dealing with KimKim eased a lot of our worries as Lorena took care of all the finer details, which not only proved to be a great time saver, but also took the stress off us while planning a long and complex trip. At first, we had reservations due to the lack of transparency in costs, but if you can get past that then you are in great hands.

Hotel Reviews
Hotel Carpa Manzano
Punta Arenas

Clean and basic. The staff is wonderful and very helpful, which was greatly appreciated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

Nice rooms, clean and very friendly staff. Would definitely stay here again. Only issue is our ground floor window wouldn't lock, otherwise a very pleasant stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 24, 2023

Cameron and Lukasz, planning such an adventurous trip to visit Chile for both of you was a pleasure. Thanks for your trust in us!
Best always,
Lorena

A wonderful Chilean trip
Chile | Mar 18 - Apr 3, 2023

M
Mark K.
Santa Monica, CA | Reviewed on Apr 10, 2023

Lorena and her KimKim team planned and executed a wonderful itinerary for us. We greatly appreciated that drivers taking us to/from airports were reliable and punctual. The guides in Santiago (Soledad) and Easter Island (from Mahina Tour but can't remember her name) were excellent. We loved Patagonia but not the hotel Lago Grey. Every other place we stayed was charming and memorable. All in all, a great trip. read more

Lorena and her KimKim team planned and executed a wonderful itinerary for us. We greatly appreciated that drivers taking us to/from airports were reliable and punctual. The guides in Santiago (Soledad) and Easter Island (from Mahina Tour but can't remember her name) were excellent. We loved Patagonia but not the hotel Lago Grey. Every other place we stayed was charming and memorable. All in all, a great trip.

Hotel Reviews
Hotel Boutique Le Reve
Santiago

Charming and lovely boutique hotel. Great breakfasts, wonderful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lodge Terrantai
San Pedro de Atacama

Loved our stay here. Even when the afternoon tour was canceled due to weather, we enjoyed staying at the hotel. GREAT staff, very helpful.

Authenticity & Character
Location
Staff
Christian and Carola were friendly and helpful.
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago

Convenient but understaffed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Hare Uta
Rapa Nui

Greatly enjoyed our stay here. The hotel was located on beautiful grounds with an authentic French Polynesian feel. Delicious dinner and wonderful staff.

Authenticity & Character
Location
30 minute walk to center of town, 5 minutes to airport
Staff
Cleanliness & Comfort
Hotel Boutique La Yegua Loca
Punta Arenas

Very eclectic, very charming. The room was bright and spacious. The restaurant / dinner was outstanding. They introduced us to the Calafate Sour and we loved our stay here.

Authenticity & Character
Location
Close to stunning overlook view of the city
Staff
Cleanliness & Comfort
Hotel Simple Patagonia
Puerto Natales

The hotel is, as the name suggests, very simple. But our favorite dinners of the Chilean trip were at their dining room. Quite the culinary treat!

Authenticity & Character
Location
Not close to town
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine

The setting is majestic but probably our least favorite stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The entire hotel needs major update. Feels like a 3 star place when it has so much better potential. Mediocre dining.
Activity Reviews
Easter Island Highlights Tour
Easter Island
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Dinner
Santiago

The private dinner was a highlight of our trip. Not only was the dinner delicious; the hosts were extraordinarily kind. Loved it!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Tour to Orongo
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Valparaíso & Wine Tour
Santiago

What a pleasant surprise. The wine tour was ok, but we loved Valparaiso.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago

We saw so much in our introduction to the city.

Quality of Experience
Guides, Drivers and Staff
Soledad was awesome. The driver Alejandro was great too.
Transport
Afternoon Tour to Ahu Akivi
Easter Island
Quality of Experience
Guides, Drivers and Staff
Loved our guide (wish we could remember her name!)
Transport
Boat Trip to Glacier Grey
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Punta Arenas
Punta Arenas

Not a highlight of our touring experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Penguin Colony on Magdalena Island
Chile

Didn't see the thousands of penguins that were described by KimKim, but still enjoyed the experience

Quality of Experience
Guides, Drivers and Staff
Transport
Hike from Sarmiento Lake to Amarga Lagoon
Chile

Loved our hike. The driver and guide were great. THIS felt like what we wanted to experience in Patagonia!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-day Tour to Torres del Paine National Park with Overnight
Chile

We wish that the experience was more intimate. Loved seeing the National Park, but it was the only big group tour of our trip, which was disappointing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 10, 2023

Thanks, Mark and Benita!
All the best,
Lorena

Our guides and drivers through out the trip w...
Chile | Mar 2 - Apr 1, 2023

S
susan l.
Canada | Reviewed on Apr 08, 2023

Our guides and drivers through out the trip were prompt, knowledgeable, pleasant and seemed to enjoy their work. Most spoke good English and were keen to practice.
Valentina who was the local chief support was great..she responded quickly and gave me the assurances we needed. read more

Our guides and drivers through out the trip were prompt, knowledgeable, pleasant and seemed to enjoy their work. Most spoke good English and were keen to practice.
Valentina who was the local chief support was great..she responded quickly and gave me the assurances we needed.

Hotel Reviews
Weskar Lodge
Puerto Natales

Very comfortable room...pleasant staff..buffet breakfast was ok..dinner menu was basic..

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hosteria Kau Kaleshen
Gdor. Gregores 1256, Z9405 El Calafate, Santa Cruz, Argentina

Plain older place, clean,good location,helpful English speaking staff, breakfast just barely ok...no protein...tired looking fruit...

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costaustralis
Puerto Natales

After tripping around it was great to stay in a modern upscale hotel Good location in town, on the water, breakfast very satisfying, staff helpful, gorgeous art work..

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabo De Hornos
Punta Arenas

Lovely modern hotel in central location..gorgeous art work,great food, staff were pleasant and helpful...we overlooked the central square which was very attractive..

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Australis Cruise Ship
Santiago

First luxury cruise...very well run, efficient,pleasant knowledgeable staff, clean, well stocked..delicious meals, very scenic routes and fun interesting shore trips..we had great weather..and about 2/3 passenger capacity as it was the fall..a great time to go..fewer people..more attentive service...

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tour of Viña del Mar & Valparaiso
Viña del Mar

Driver and guide Soledad were the right people to get us started in Chile..they were very helpful, pleasant and introduced us to the country and city

Quality of Experience
Guides, Drivers and Staff
Transport
Valparaiso Tour
Valparaiso

Soledad was great..she was informed, gave us needed practical information and a pleasant person to work with

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tour to Beach towns
Chile

Our guide was very pleasant knowledgeable, courteous, spoke good English,..we had a very pleasant day driving south to Isla Negra and stopped along the way...he went out of his way to help us see around Neruda's summer house there even though it was closed..

Quality of Experience
Guides, Drivers and Staff
Transport
Valparaiso to Santiago - Wine Tour
Valparaiso

Visit was pleasant..lovely location and tasty lunch..wine tastings were fruitful...our driver was pleasant and courteous..

Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour
Chile

Our guide was pleasant knowledgeable and loved his job...we walked a great deal...took the metro..and learned more about the city its history and local sites...helpful for our first day as we could then get around on our own...

Quality of Experience
Guides, Drivers and Staff
Transport
Private Dinner
Santiago

This was a really great idea and our hosts were pleasant generous and the meal itself very good..4 courses plus wine..our guide and host played guitar and because they are friends there was much warmth during the evening..

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile

Wow..first exposure to the scenery mountains. Sky...guide and driver were knowledgeable pleasant helpful and seemed to enjoy their work..a great day..

Quality of Experience
Guides, Drivers and Staff
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Puerto Natales

Tour boat packed with people...weather was good..some sun and cloud.. visited first glacier which was amazing...meal was ok at a local hall..

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 18, 2023

Thank you, Susan. It was our pleasure to make this trip a memorable adventure in which you and Doug could experience a variety of activities and see our culture from different perspectives.
All the best,
Lorena

All the guides were wonderful except the guid...
Chile | Mar 20 - Mar 27, 2023

J
Jane P.
Danville, KY | Reviewed on Apr 05, 2023

All the guides were wonderful except the guide for the stargazing tour in the Atacama Desert. She spoke 90% of the time in Spanish and gave little information to her English customers except answering their questions. read more

All the guides were wonderful except the guide for the stargazing tour in the Atacama Desert. She spoke 90% of the time in Spanish and gave little information to her English customers except answering their questions.

Hotel Review
Hotel La Casa de Don Tomás
San Pedro de Atacama

Only drawback was a location a little far from the main eating and shopping district— but still walkable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 05, 2023

Thanks, Jane. I am glad you enjoyed the majority of the tours while in Chile. I reached out to the stargazing provider to give them your feedback so that in the future English-speaking clients will receive a better experience.
Best always,
Lorena

Our Chile tour specialist coordinator Lorena,...
Chile | Mar 12 - Mar 22, 2023

L
Li yu T.
Lafayette, CA | Reviewed on Apr 03, 2023

Our Chile tour specialist coordinator Lorena, she made our trip so amazing, in short 11 days she arranged most I want go place work with local tour company, everything is on time, and perfect guide, we really appreciate her and really recommend kimkim company to all my other friends! read more

Our Chile tour specialist coordinator Lorena, she made our trip so amazing, in short 11 days she arranged most I want go place work with local tour company, everything is on time, and perfect guide, we really appreciate her and really recommend kimkim company to all my other friends!

Hotel Review
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Explore Perito Moreno glacier in Argentina
Puerto Natales
Quality of Experience
Guides, Drivers and Staff
Transport
Marble Caves Kayak Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 03, 2023

Dear Li Yu, I am so glad you were able to see so many different places in less than 2 weeks! It was my honor to assist with the planning of your trip. I thank you for the nice comments and wish you and Jerry the best!
Cheers,
Lorena

Chile in 2 weeks
Chile | Mar 7 - Mar 21, 2023

Shani
Shani N.
United Kingdom | Reviewed on Mar 22, 2023

Lorena had organised a perfectly co-ordinated 2 week Chilean trip for us. Packed with adventure, amazing views and friendly tour guides…it exceeded our expectations. read more

Lorena had organised a perfectly co-ordinated 2 week Chilean trip for us. Packed with adventure, amazing views and friendly tour guides…it exceeded our expectations.

Hotel Review
Hotel Boutique Le Reve
Santiago

Friendly boutique hotel where nothing was too much trouble for staff. Comfortable beds and beautiful communal courtyard to sit out in. Perfectly located for access to bars and restaurants

Authenticity & Character
Location
Access to local restaurants
Staff
Cleanliness & Comfort
Activity Review
Puritama Canyon Trek
San Pedro de Atacama

It felt amazing trekking in an actual canyon in the Atacama desert and the highlight was our own personal ‘spa’ at the end of it…delightful to swim in the natural mountain water

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Mar 22, 2023

Thanks, Shani! Your feedback is greatly appreciated and I am delighted to know you had a grand time while visiting Chile.
All the best,
Lorena

Chile adventure.
Chile | Mar 7 - Mar 21, 2023

Marilina
Marilina R.
United Kingdom | Reviewed on Mar 22, 2023

This is the first time we have used kimkim to help plan our holiday and would have no hesitation in recommending to others. Lorena, our Chile travel consultant listened to the needs off our group and worked with us to come up with a set of experiences we will never forget. The attention to detail allowed us to travel extensively with ease and we were all so impressed with the level of organisation involved that allowed us to do that. read more

This is the first time we have used kimkim to help plan our holiday and would have no hesitation in recommending to others. Lorena, our Chile travel consultant listened to the needs off our group and worked with us to come up with a set of experiences we will never forget. The attention to detail allowed us to travel extensively with ease and we were all so impressed with the level of organisation involved that allowed us to do that.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Mar 22, 2023

Thanks, Marilina. You are so sweet and were such a gracious traveler. I really enjoyed planning this trip for your group, visiting so many different places throughout Chile.
I wish you all nothing but the best!
Lorena

Everything was perfect. All I had hoped for ...
Chile | Feb 17 - Mar 5, 2023

M
Melinda O.
Denver, CO | Reviewed on Mar 12, 2023

Everything was perfect. All I had hoped for and exceeded my expectations. One of the best trips I've ever taken. read more

Everything was perfect. All I had hoped for and exceeded my expectations. One of the best trips I've ever taken.

Hotel Reviews
Hotel Cabo De Hornos
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Le Reve
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Weskar Lodge
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Glebinias
Chacras de Coria
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Acontraluz
Valparaíso
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Silva Boutique Hotel
San Fernando

Such a special place. Peaceful, beautiful, great food and wine, I only wish we could have stayed longer.

Authenticity & Character
The hotel is the previous home of the family Silva and is cozy and peaceful.
Location
Staff
Above and beyond to arrange whatever we needed.
Cleanliness & Comfort
Activity Reviews
Penguin Colony on Magdalena Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Puerto Natales
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Trekking and Condor Watching
Puerto Natales

This was a private tour, on private property, which is probably why we were able to see the condors near their nests on the wall of the rocks. There was not another soul that we saw that day other than my husband and I and our guide. A unique experience, and the guide was able to adjust the level of trekking to our abilities, as we are 67 and 72 yrs old, and are in good shape, but not up for anything too strenuous. Just the hike and scenery were worth the trip, the condors were icing on the cake.

Quality of Experience
Guides, Drivers and Staff
Transport
Mendoza Vineyard Tour & Tasting
Mendoza

Wow. Amazing. It was a private tour, and we could have never seen or tasted the food and wine that we experienced that day.

Quality of Experience
Guides, Drivers and Staff
Transport
Mendoza Wine Tour
Mendoza

One of the best things we've ever done. The food and wine were beyond compare. The small group of people were interesting and fun. The scenery was breathtaking. The memory of the day we will never forget.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Dinner
Santiago

A truly unique experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Valparaíso & Wine Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
A bit chatty, and could have been not so long in Valparaiso. But, very good.
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Mar 13, 2023

Dear Melinda,
It fills my heart to know that this trip we planned together - and that covered two different countries - exceeded your expectations. I thank you for trusting us with all the arrangements and hope you will keep lifelong memories from it.
All the best,
Lorena

Amazing - everything on our two week trip was...
Chile | Feb 4 - Feb 18, 2023

Leanna
Leanna G.
Canada | Reviewed on Feb 28, 2023

Amazing - everything on our two week trip was flawlessly executed. We had never used Kim Kim before and now I will never plan a trip another way! It was so well organized and Lorena was very responsive. Highly recommend! read more

Amazing - everything on our two week trip was flawlessly executed. We had never used Kim Kim before and now I will never plan a trip another way! It was so well organized and Lorena was very responsive. Highly recommend!

Hotel Review
Casa Silva Boutique Hotel
San Fernando

We had a great time, the food and service was amazing. The rooms are spacious and comfortable and unique. The chocolate croissants at breakfast were particularly delicious!

Authenticity & Character
Such a unique location with the best service. And great wine!
Location
Staff
Cleanliness & Comfort
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Feb 28, 2023

Hi Leanna and Connor,
It is wonderful to hear you enjoyed this adventurous trip to Chile, getting to experience so many different locations, landscape and culture throughout our country. It was my pleasure to plan this trip for you!!
All the best to both of you,
Lorena

I was pleasantly surprised how well everythin...
Chile | Jan 23 - Feb 13, 2023

Elena
Elena L.
Huntsville, AL | Reviewed on Feb 20, 2023

I was pleasantly surprised how well everything worked. The people picking us up were always on time and very pleasant.
We had many guides, and they were all very good.
Specifically I remember our guide on Easter Island Emilia. Very knowledgeable and willing to share with us her love of her home island.
I was not very happy when there were non English speakers on the tours: the guides had to speak in both languages, and I don’t think we got the entire story. read more

I was pleasantly surprised how well everything worked. The people picking us up were always on time and very pleasant.
We had many guides, and they were all very good.
Specifically I remember our guide on Easter Island Emilia. Very knowledgeable and willing to share with us her love of her home island.
I was not very happy when there were non English speakers on the tours: the guides had to speak in both languages, and I don’t think we got the entire story.

Hotel Review
Holiday Inn Santiago - Airport Terminal
Santiago

Our first stay was better than the second. The first stay was in the newly renovated part and the accommodations were great. Not in the old part of the hotel

Authenticity & Character
Location
Just walk across the street from the international terminal
Staff
The bar service was very poor
Cleanliness & Comfort
Activity Review
Valparaíso & Wine Tour
Santiago

Loved the tour, the winery tour and the tour guide

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Feb 21, 2023

Hola Elena, thanks for sharing those beautiful photos! Glad to know the trip was better than you had expected :). Your astro tour/entrance fee refund is in process.
Best always,
Lorena

Everything was mostly very good to excellent
Chile | Jan 23 - Feb 13, 2023

M
Mark D.
Kellyton, AL | Reviewed on Feb 16, 2023

Everything was very good to excellent. All the local guides were good. Rutas360 in Atacama is merely a "middle man" to the local guide companies so that made it a bit challenging to know who to contact, but it all worked out. All the transfers to and from the bus stations and airports worked well, as did all the airline reservations.

My only minor issue was some of the hotels. The Doubletree in Santiago and the airport Holiday Inn were both very good. Don Tomas in Atacama was... read more

Everything was very good to excellent. All the local guides were good. Rutas360 in Atacama is merely a "middle man" to the local guide companies so that made it a bit challenging to know who to contact, but it all worked out. All the transfers to and from the bus stations and airports worked well, as did all the airline reservations.

My only minor issue was some of the hotels. The Doubletree in Santiago and the airport Holiday Inn were both very good. Don Tomas in Atacama was excellent.

Hotel Otai was a mixed bag. We had a noisy dog nearby and the breakfast was ok, and they got the AC working well, but on the last day I saw two cockroaches in our room. That was not horrible for me, but for most people that would be very bad.

Hotel Casa de Patagonia in Puerto Natales had good service but it was a bit noisy with thin walls. Hotel Germania in Puerto Varas was fine though our room, which faced the street, was stuffy, noisy and a bit small.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Feb 17, 2023

I appreciate the feedback, Mark, and glad to hear you all enjoyed visiting so many different destinations in Chile! I have noted your comments about the hotels... and will contact them to follow up.
Best wishes to you, Mary, and Elena!
Lorena

Lorena was very wonderful. Lorena responded q...
Chile | Dec 26 - Jan 7, 2023

S
Sarah K.
Flatbush, NY | Reviewed on Feb 10, 2023

Lorena was very wonderful. Lorena responded quickly and accurately. She always kept us in the loop and was extremely accommodating when changes came up. It was a very easy, no stress process. We had a pretty logistical heavy trip and Lorena was great. We will be using Kim Kim again.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Feb 10, 2023

You are so sweet, Sarah, thanks! It was my pleasure to plan this exciting adventure for you and Mark and I'm super glad you enjoyed your time in our beautiful country.
Best wishes for both of you and happy future travels!
Lorena

What a beautiful and physically awesome trip....
Chile | Jan 25 - Feb 2, 2023

R
Richard G.
Cape May, NJ | Reviewed on Feb 03, 2023

What a beautiful and physically awesome trip. Kim Kim suggested the right excursions for us and how wonderful to not worry about transfer transportation. read more

What a beautiful and physically awesome trip. Kim Kim suggested the right excursions for us and how wonderful to not worry about transfer transportation.

Hotel Reviews
Hotel Boutique Le Reve
Santiago

Great location for food and drink.

Authenticity & Character
Boutique hotel with lovely garden.
Location
Multilevel restaurants in area
Staff
Very helpful.
Cleanliness & Comfort
Clean
Dreams del Estrecho Hotel
Punta Arenas

Nice room, but casino on weekend was loud into the early hours of the morning(it is a casino after all).

Authenticity & Character
It is a casino hotel.
Location
Location and views good, but busy street to cross to get to town.
Staff
Not all that helpful.
Cleanliness & Comfort
Rooms are very nice.
Weskar Lodge
Puerto Natales

Great views, nice room, and restaurant was good for a dinner.

Authenticity & Character
Lake vacation hotel with views and access to town and sites.
Location
Walkable to town or inexpensive taxi ride, and on the lake with wonderful views.
Staff
Very helpful and always smiling.
Cleanliness & Comfort
Comfortable room.
Activity Review
Hike from Sarmiento Lake to Amarga Lagoon
Chile

You cannot top seeing a large Puma upclose.

Quality of Experience
Puma
Food
No vegetarian meal.
Guides, Drivers and Staff
Well based natural knowledge
Transport
On time
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Feb 03, 2023

I appreciate the review, Rich! It is great to know that this Trip Plan we prepared for you and Sue was a nice experience and even better knowing you got to see a Puma up close! Not everyone is as lucky even on the same trails.
Wishing you both the best,
Lorena

A Perfect Atacama Desert Trip
Chile | Jan 11 - Jan 18, 2023

Eric
Eric H.
Tualatin, OR | Reviewed on Jan 25, 2023

The core of our trip was seeing the Atacama Desert and visiting its important sites. Lorena was excellent in tailoring our plans to suit our interests and time-frame. Transit arrangement to and from Santiago were flawless and out hotel in san Pedro de Atacama was perfect as a quiet, high quality location to venture from. Accommodations at the Don Tomas were comfortable and the food was fresh tasting with touches of originality. There are dozens of tour operators in San Pedro, but I felt that... read more

The core of our trip was seeing the Atacama Desert and visiting its important sites. Lorena was excellent in tailoring our plans to suit our interests and time-frame. Transit arrangement to and from Santiago were flawless and out hotel in san Pedro de Atacama was perfect as a quiet, high quality location to venture from. Accommodations at the Don Tomas were comfortable and the food was fresh tasting with touches of originality. There are dozens of tour operators in San Pedro, but I felt that Lorena had selected the best of the best for our trip. We did five tours in four days and all were excellent: stargazing, the Tatio geysers, Piedras Royas & the salt flats, Valle de la Luna, and the Puritana canyon trek.

Hotel Review
Hotel La Casa de Don Tomás
San Pedro de Atacama

The Don Tomas is an oasis within the oasis of San Pedro de Atacama. The accommodations are comfortable and tastefully decorated. Coffee, tea, or water--plain or infused--are always available. The breakfast offers the usual array of continental and American items, all arranged beautifully. On the lunch and dinner menus, offering all have a local slant, both veggie and non-veg. I especially liked the fresh ingredients in the salads and highly recommend the Oriental pasta for its earthly richness. One caveat: for a pre-breakfast start on your tour, the take away sack lunch is rudimentary at best.

Authenticity & Character
Once inside the gates, you feel like you are in an charming oasis.
Location
It is a 10 minute walk to the center of town.
Staff
Cleanliness & Comfort
Activity Reviews
Stargazing Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Puritama Canyon Trek
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama

This tour provides a wonderful experience of the immense salt flats seen from the red rocks, the "piedras royas." The lagoons are beautiful deep blue lakes at the base of volcanoes. A chance to view flamingoes in a reserve comes at the end, as a fitting culmination.

Quality of Experience
Food
The lunch we had was unique: a green salad with veggies and chicken in a Mason jar. Oil and vinegar were there to season to taste. I loved it.
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
San Pedro de Atacama

This tour is not to be missed. After a very early start, you arrive at sunrise at one of the largest geyser fields in the world. all in a very dramatic setting at 11,000 feet. The earth seems alive with steam vents and roiling geysers. Although below freezing, the ground is warm to the touch.

Quality of Experience
Food
It was great to have fresh scrambled eggs to go with the usual breakfast fare. Kudos!
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 27, 2023

You are so kind... thanks Eric! I hope Shirley will be able to see Chile through your photos as she embarks on her own inside journey. I'll keep her and son in my thoughts. Atacama is a beautiful location and I am super happy you were able to enjoy your trip.
All the best,
Lorena

The adventure was well designed and great cho...
Chile | Jan 7 - Jan 20, 2023

Malcolm
Malcolm S.
Canada | Reviewed on Jan 22, 2023

The adventure was well designed and great choices were made by Lorena, I mentioned a cruise through the fjords of Patagonia and she came through with beautiful well thought out and enjoyable trips.
I especially enjoyed the 5 day cruise from Punta Arenas to Ushuaia, around Cape Horn and through the inside channels. Unfortunately due to weather conditions we were unable to land on the cape but passed close enough to get pictures of the station and the monument.

An earlier tour had to be... read more

The adventure was well designed and great choices were made by Lorena, I mentioned a cruise through the fjords of Patagonia and she came through with beautiful well thought out and enjoyable trips.
I especially enjoyed the 5 day cruise from Punta Arenas to Ushuaia, around Cape Horn and through the inside channels. Unfortunately due to weather conditions we were unable to land on the cape but passed close enough to get pictures of the station and the monument.

An earlier tour had to be cancelled due to weather and Jesse, on the ball found an interesting tour in the park near Puerto Natales and organized it on short notice to fill in a spare day that I had.

A big yahoo for a job very well done.

Activity Reviews
Penguin Colony on Magdalena Island
Chile

Unable to take trip due to weather conditions

Boat Tour to Balmaceda & Serrano Glaciers
Puerto Natales

The hike at the glacier face was just about right for a 70 year old man. The views are spectacular and the ship crew went out of their way to get us close to fauna along the route.

Quality of Experience
Food
Food preparation was a bit marginal, but certainly edible.
Guides, Drivers and Staff
Their extra effort to show us everything along the way
Transport
Cruise Tierra del Fuego from Chile to Argentina - Day 5/5
Punta Arenas

Again the crew of guides and the ships crew went out of their way to give us an exceptional experience, even when the weather was giving them stress.

Quality of Experience
Food
Well prepared and well presented
Guides, Drivers and Staff
Transport
Transfers in {{start_location}} and {{end_location}}
Argentina

Not much to say, Ushuaia is a small city but has some interesting sites. Not much time in El Calafate because the bus left early the next day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 23, 2023

Thanks for your comments, Malcolm! The Australis is for sure a little gem only a few are able to enjoy, glad you were one of them!! Best of luck in your future travels :)
Kindest regards,
Lorena & team

Enjoyable trip
Chile | Jan 4 - Jan 17, 2023

Gregory
Gregory R.
Australia | Reviewed on Jan 18, 2023

Nicely spaced trip. Plenty of “ spare “ time. Suggestions were practical & although hard work - fitness wise, worked.

Most things ….. within the teams control, worked well. read more

Nicely spaced trip. Plenty of “ spare “ time. Suggestions were practical & although hard work - fitness wise, worked.

Most things ….. within the teams control, worked well.

Hotel Reviews
Hotel Carpa Manzano
Punta Arenas

Small-ish, but comfortable rooms. Bit dated & tended to be noisy. Probably better offering in town. Walk in & out is borderline.

Authenticity & Character
Nice enough rooms. Dated.
Location
A little distant from downtown.
Staff
Attentive.
Cleanliness & Comfort
Was adequate.
Hosteria Pehoe

Oldie but a goodie. Could be SO much better with good grounds people, a tidy up and some renovations. Menu basic but OK.

Authenticity & Character
Oldest in the NP. A bit tired but adequate.
Location
Views are incredible.
Staff
Lovely, young enthusiastic staff.
Cleanliness & Comfort
Very clean. Bedding to die for. Just older & “ tired” rooms & grounds.
Hotel Las Torres Patagonia
Torres del Paine

Excellent location wise. Views OK. Meals above average quality & presentation. Expensive but so much better than daily transitioning in & out of the park if not serious hiking.

Authenticity & Character
Estancia feeling. Loved the daily horses release and round up.
Location
Right on the track to the towers base, W & O.
Staff
Tried hard - many new, inexperienced staff - lots of mistakes made and service forgets.
Cleanliness & Comfort
Bedding divine. Big rooms. Views expansive but not stunning. Bath was great after a hike - but had to request a plug.
Hotel Lago Grey
Torres del Paine

View. Room. Bedding. Food. Bar & relax area.

Authenticity & Character
Fits well in the environment.
Location
View is stunning. Very windy most days I think.
Staff
Very attentive.
Cleanliness & Comfort
Very comfortable hotel.
Weskar Lodge
Puerto Natales

Nice view. A little distant from town in tough weather. Probably better offerings downtown and mire distractions. Restaurant meals hit & miss and no variety presented each day.

Authenticity & Character
Authentic use of wood. Cosy rooms & sit down area.
Location
Great views. Just that little dar from anything.
Staff
Tried. English & understanding requests etc, was difficult.
Cleanliness & Comfort
Lovely bedding. Comfortable smallish room. Lits of woid. Nice.
Holiday Inn Santiago - Airport Terminal
Santiago

Excellent location at airport ( if that is what you want ). Nice rooms. Good bedding. Interesting enough food. Could do with a Daily Change / Soecial.

Authenticity & Character
Airport hotel.
Location
If that is what you want - between Domestic & International.
Staff
Hit & miss. Service not #1 priority. Wait, wait, wait for actual attention. Slow service but seemingly “ a thing “ in Chile - in their own good time !
Cleanliness & Comfort
Great beds & linen.
Activity Reviews
Kayaking in the Magellan Strait
Chile

Not that “ exciting “ an activity really to be really honest. Lot of preparation & time taken ( pick up / drop off / gear up for kayaking / transfer to water edge / instruction / kayaking & then reverse ). Minimal wild life, birdlife etc …… limited English & no really “ spotting “ or information.

Quality of Experience
Not that interesting.
Guides, Drivers and Staff
Limited English or “ interpretation “ .
Transport
All good.
Full-day Tour to Torres del Paine National Park with Overnight
Chile

Great way of getting to the NP rather than a private transfer or large bus. Very early start as it was a one-way for us , on a return same day tour. Enjoyed Milodon Cave and information. Stops for vistas & photographs. Tour guide was very informative.

Quality of Experience
Milodon Cave visit & explanation boards. Vistas.
Guides, Drivers and Staff
Guide on departure said we would have “ quiet time “- so all could catch up on rest …… till after Puerto Natales. Then proceeded to TALK ALL THE WAY to the driver & back and forth. No rest for anyone. Driver spent more tome looking at the guide whilst in conversation - than concentrating on the road. Very un-nerving ! A good driver ….. BUT ! Guide had excellent knowledge and was firth coming if asked..
Transport
Nice new vehicle. Close quarters. We had a seat between us because we PAID for it with luggage cost.
From Pehoé to Las Torres
Torres del Paine

José - nice nan - knowledgeable, good English. Recommended.

From Las Torres to Lago Grey
Torres del Paine

Same ….. José.

Horseback Riding in Patagonia
Puerto Natales

Thoroughly enjoyed. Nice horses. Well groomed & cared for. Just wish I was riding fit ! Very sore body the next day. My wife who is a novice enjoyed too.

Quality of Experience
Vistas.
Guides, Drivers and Staff
Could have done with a rear guide / rider to manage “ slower “ horses / riders. Insufficient supervision in my opinion.
Transport
Great ….. arranged well there & back.
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 18, 2023

Hi Greg and Annie! Thanks for this review, it was my pleasure working with you to plan a trip to this amazing place in the world... offering both value and taking care of the logistics so you could fully enjoy it. I appreciate your trust in me and hope you keep many nice memories from this adventure.
Best always,
Lorena

What an amazing trip!
Chile | Dec 10 - Dec 19, 2022

Betsy
Betsy R.
Concord, NH | Reviewed on Jan 14, 2023

What an amazing trip! Our daughter had been studying in Valparaiso for nearly 4 months and we traveled to Chile at the end of her semester to see where she had been and to explore some other parts of the country. Lorena seemed to understand us immediately, and arranged for us to see Punta Arenas, Puerto Natales, Puerto Varas, Santiago and Valparaiso. She planned a perfect mix of outdoor adventure, educational and historical sites, and time to explore on our own.
Each tour guide was... read more

What an amazing trip! Our daughter had been studying in Valparaiso for nearly 4 months and we traveled to Chile at the end of her semester to see where she had been and to explore some other parts of the country. Lorena seemed to understand us immediately, and arranged for us to see Punta Arenas, Puerto Natales, Puerto Varas, Santiago and Valparaiso. She planned a perfect mix of outdoor adventure, educational and historical sites, and time to explore on our own.
Each tour guide was better than the next, from the wonderful young woman (whose name I am embarrassed that I have forgotten) who answered all our questions at Monumento Natural Los Pengüinos, Jan Erick on the glacier tour, John on the Torres del Paine tour, Damian for Chiloé Island, Carlos at the volcanoes and Hernan in Santiago and Valparaiso. Hernan was especially knowledgeable and open about recent history, and very flexible with our interests (like when we stumbled upon a bicycle race in Santiago or the World Cup final going on between our visits to Casablanca and Vina Del Mar).
I am especially grateful for all of the local travel companies. Each time we slowed down and wondered about the tour/transport/hotel tomorrow, we would check messages and find they were one step ahead of us. A special thank you to Sophie, who stepped in for a few days while Lorena was away.
The hotels were all wonderfully unique to their location and perfectly situated for us to explore the towns on our own. We especially loved the ones in Puerto Natales and Valparaiso. We had been needlessly worried about meals. Lorena arranged all our breakfasts (and hotel operators kindly accommodated our early tour departures) and most of our lunches, and as I said, hotels were always perfectly located so we could get to dinner easily.
Overall, our trip was flawlessly executed (even the weather cooperated and only rained while we were on a bus transport). Chile is a stunningly beautiful country, and the people we met were so incredibly kind and generous with visitors. The only thing I would change is to have planned more time there.

Hotel Reviews
Fauna Hotel
Valparaíso

Such a fun, funky vibe to this hotel and the neighborhood around it. Be sure to try the ascensore at the end of the alley, and the fun little slide.

Authenticity & Character
The decor and architecture were so fun and funky. The location was so great for exploring the city, but even outside the vibe on the street was just so fun.
Location
The street vendors views on the street to the hotel were so great, and the view from the end of the street at dusk was just stunning! It's important to note that it isn't the best location for anyone with a mobility issue or physical disability, but it was great for us since we enjoy exploring a city on foot.
Staff
The staff were so kind to let us keep our luggage there all day after we checked out, until our transport to the airport in the evening.
Cleanliness & Comfort
The room was clean and comfortable and spacious enough for three people on the last leg of their trip to spread out and reorganize before flying home.
Hotel Big Sur
Puerto Natales

Loved this hotel. Clean, modern aesthetic with very comfortable beds. Great breakfast. Walkable to the waterfront and lots of shops and restaurants.

Authenticity & Character
Location
great location, walkable to everything
Staff
Cleanliness & Comfort
Activity Reviews
Penguin Colony on Magdalena Island
Chile

We loved this tour. I have forgotten her name, but the guide was new to the tour company and very knowledgeable about the penguins. She walked along with us, keeping the pace and but teaching us all about the penguins and other inhabitants of the island along the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile

John was a great tour guide, taking the time to learn everyone's name. He enthusiastically offered to take our picture at every stop and made sure to learn something about everyone on the tour and then connected us with each other, as well. He taught us a great deal about the beautiful park, the wildlife and geology. National Geographic magazine was right - definitely one of the most beautiful places on earth!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Puerto Natales

This was an incredibly beautiful day. The boat ride was cold and windy (not unexpectedly) but we saw all kinds of amazing birds and the glaciers were just stunning. We really enjoyed the short hike into see the glacier within the Bernardo Higgins park. The lunch was such a wonderful experience - we sat with two French couples who also spoke English and solved many of the world's problems over several courses and a couple glasses of wine. Wow!

Quality of Experience
Food
The traditional Patagonian barbecue was AMAZING!
Guides, Drivers and Staff
Jan Erick was a terrific guide, full of great stories about his work/travels all over the world. He was very good at spotting wildlife, too.
Transport
Excursion to Chiloé Island: Ancud, Dalcahue & Castro
Puerto Varas

This was a lovely day - more lovely than we expected. Our guide was a little shy about his English and relied a bit on our daughter to translate, but nonetheless we had a great day. Chiloé is such a beautiful spot, and the spirit of cooperation and community was so lovely for world-weary Americans...from the museum of church building, to the palafitos. We really enjoyed the unexpected lunch on the farm (and the really unexpected cows who came right up to meet us!).

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Vicente Pérez Rosales National Park
Chile

It was a beautiful day to see the volcanoes! Carlos was a great guide, offering lots of information about the history and geology of the volcanoes and the area, and willing to take pictures for us at every stop. The lunch stop, again, was great meal with a great view of the lake and volcano.

Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago

Hernan was such a wonderful guide. He was so knowledgeable about this history of Chile and Santiago. He was clearly so proud of his country, and willingly shared with us his own personal history as it relates to the present government of Chile. He educated us about Chilean - US relations and history, and we are so grateful that he did so in such a generous manner. He shared with us all the facets of life in the capitol city, including recent political issues in Santiago and Chile, reminding us again that we have more in common with people around the globe than we think we do. He was also very willing to get to know us a little bit and accommodate our interests. (When we crossed paths with a bicycle racing event my husband became very excited and Hernan facilitated a discussion with some of the organizers, who allowed my husband to try their "fixed gear" bike.)

Quality of Experience
Guides, Drivers and Staff
Hernan was excellent! Francisco the driver was also wonderful - slowing down, circling around, making sure we got a good view. We enjoyed his company, as well.
Transport
City Tour in Puerto Montt & Puerto Varas
Puerto Varas

We really enjoyed Damian and the tour of Puerto Montt and Puerto Varas, especially when he stopped for us at the fish market (where we found some great souvenirs) and made sure we went around back to see the sea lions!!!! It was a bit more industrial than some of our excursions, but Damian found some wonderful vista points to see the cities and he knew his way around very well (which is the exact reason to engage someone to guide you around the cities).

Quality of Experience
Guides, Drivers and Staff
Transport
Winery & Valparaiso Tour with Overnight
Santiago

Casablanca was so lovely - The winery we visited - Casas del Bosque - was a beautiful oasis and we took home several bottles. The circumstances of our visit were perfect...when we finished the tour, we came out to find our driver, Francisco, (and several other tour drivers) listening to the World Cup Final on the radio. Hernan had arranged a lunch for us in Vina Del Mar at a restaurant with a stunning view of the harbor. We encouraged them to keep the game on the radio as we went to Vina Del Mar, because it was at such an exciting game. Even though we didn't understand the language, we could appreciate the excitement. When we arrived at the restaurant, we were torn between the table with the beautiful view and the lounge where the game was showing on giant screens. The restaurant staff was extremely accommodating as everyone - customers and staff alike - were enthralled by the penalty kicks and trying to see. It was one of those moments that transcends language barriers and nationalities, as everyone in the restaurant just seemed to enjoy the excitement of the game. Afterward, we traveled along to Valparaiso and enjoyed learning about the history of the city and its role as a major port now. We were thrilled to arrive in the city where our daughter had spent the last four months.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 16, 2023

Awww, thank you Betsy! What a kind review, it fills my heart to know you enjoyed the trip, our nature and our people. Come back to Chile anytime, we'll take great care of you again :)
Best wishes to the entire family,
Lorena

A Dream Trip Come True
Chile | Dec 11 - Dec 24, 2022

Sarah
Sarah A.
United Kingdom | Reviewed on Jan 10, 2023

This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered.

In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous,... read more

This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered.

In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous, the food was delicious and the scenery was breathtaking. We left Chile full of great memories and a desire to come back again.

Our favourite guide is by far Felipe who gave us a brilliant, informative and entertaining tours of both Santiago and Valparaiso. The private dinner at Gloria & Leo’s house was one of our most memorable nights as we bonded over food, politics and music, spending over three hours singing songs by Violeta Parra and Victor Jara.

Visiting Pablo Neruda’s houses La Sebastiana and La Chascona was another highlight of the trip. I would highly recommend these visits for the poet’s fans.

And of course, the amazing places in Patagonia and Atacama are all beautiful and worth visiting. The only place I would have skipped are the Tatio Geysers, which were underwhelming.

There were a few minor issues noted below, which should be addressed to help improve future trips:
(1) Some of the tour guides did not speak any English, which was a problem for my mother. I translated most of the time, but this may pose an issue for someone who does not have a Spanish-speaking companion with them.
(2) The hotel (Big Sur) we were booked at in Puerto Natales was of very poor quality. Having no knowledge of local hotels, we trusted Lorena’s recommendation, but were surprised to find that the hotel, which is only 3 months old, to be more of a hostel/B&B than a proper hotel. We changed our booking on arrival to Costaustralisa, and were partially refunded.
(3) Our trip to Magdalena Island was cancelled last minute without the travel agency making alternative arrangements. I had to find an alternative arrangement myself and ask the agency to book us a different tour!

Apart from these issues, I would give the trip five stars.

Hotel Reviews
Hotel Ladera
Providencia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabo De Hornos
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Big Sur
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Renaissance Santiago Hotel
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santiago City Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Private Dinner
Santiago

This dinner gave us one of our most memorable nights in Chile and possibly our lives. We were generously hosted by Gloria and Leo in their home: they cooked and sang for us, and we bonded over a shared love of music and politics. They made us feel at home in Chile, creating an intimate experience that we will cherish forever.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Maipo Valley Wine Experience
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Punta Arenas
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Penguin Colony on Magdalena Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Puerto Natales
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking in Eberhard Fjord
Puerto Natales

I did this activity on my birthday - it was my first ever kayaking experience. The instructor, Juan Pablo, was excellent - funny, helpful, informative and good-looking too :)

Quality of Experience
Guides, Drivers and Staff
Transport
Hidden Baltinache Lagoons
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Valley of the Moon Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
San Pedro de Atacama

Underwhelming experience. The tour guide was very rude and unhelpful. We missed the sunrise because he was late and quite frankly the whole place was underwhelming. I would skip the tour if I were you :)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Viña del Mar & Valparaíso
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 10, 2023

Sarah, it was very special planning this trip for you and mom and glad you both enjoyed it. I took notice of your suggestions during the trip and appreciate them. Gloria, Leo and Felipe send their regards and along with our entire team, we wish you both a fantastic year 2023 with more traveling adventures to come!
Best always,
Lorena

Overall, wonderful trip. The excursions were...
Chile | Dec 21 - Dec 30, 2022

K
Kelly R.
Crossville, TN | Reviewed on Jan 03, 2023

Overall, wonderful trip. The excursions were great and the trips were well organized and planned. The hotel in Santiago (NH Ciudad de Santiago) was NOT a very nice hotel and not 4 star. I would not recommend this hotel. The tour guide in Santiago got lost herself multiple times and had us walking in the poor section of town for over 45 minutes before admitting she was lost. I would not recommend this company for the city guided tour. The hotel in San Pedro de Atacama was wonderful and... read more

Overall, wonderful trip. The excursions were great and the trips were well organized and planned. The hotel in Santiago (NH Ciudad de Santiago) was NOT a very nice hotel and not 4 star. I would not recommend this hotel. The tour guide in Santiago got lost herself multiple times and had us walking in the poor section of town for over 45 minutes before admitting she was lost. I would not recommend this company for the city guided tour. The hotel in San Pedro de Atacama was wonderful and the staff was very nice. Our transfer to the airport for the flight from Santiago to Calama was way too early. As such, we caught an earlier flight and had to arrange our own transportation to San Pedro de Atacama. The excursions in San Pedro were very satisfactory. Again, we had ample time arriving to the airport in Calama prior to our flight to Punta Arenas via Santiago. I believe the flight status changes quickly, but I would have recommended a later flight so as to avoid the over 3 hour lay over in Santiago. The hotel in Punta Arenas was NOT good- the staff was very rude, the beds were uncomfortable and would NOT recommend this hotel. We had a nice trip to Magellan island and the bus ride to Puerto Natales was very comfortable. We again loved our hotel in Puerto Natales. The guided tour of the National Park Torres Del Paine was nice, but the guide did not speak good English and other than the views, we did not understand anything from the explanation. The guides on our hike to the base of Torres Del Paine explained more and spoke better English. This hike was one of the highlights of the trip. On our way back through Santiago we had an 8-9 hour layover and self arranged a half day in the Hyatt Centric hotel which was very nice. The kids enjoyed Santiago much better the second time largely related to the area of town and the niceness of the hotel.

In terms of planning, in the future a more detailed outline of the excursions may be helpful. Some included breakfast which was not always noted on the itinerary.

Hotel Reviews
Hotel Costaustralis
Puerto Natales

Beautiful views from the room. Very nice hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Ciudad de Santiago
Santiago

Horrible hotel- not clean. Not in good section of town. Breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

Wonderful hotel- clean and very nice staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel José Nogueira
Punta Arenas

Very rude staff. Mattresses in the rooms were very poor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Stargazing Tour
San Pedro de Atacama

Amazing views and experience.

Santiago City Tour
Santiago

Guide was very nice, but she got lost more than once and took us for 45 minutes in the wrong direction around a poor area of town.

Valley of the Moon Tour
San Pedro de Atacama

Great tour- nice staff.

Hidden Baltinache Lagoons
San Pedro de Atacama

One of our favorite activities. Guide did not speak much English but we were able to understand enough.

Puritama Canyon Trek
San Pedro de Atacama

Nice tour and beautiful hike.

Tour of Tatio Geysers
San Pedro de Atacama

Amazing experience. The guide did not explain a lot. The driver seemed to know more about the area than the guide but he did not translate what the driver was saying.

Buggy Safari Through the Desert
San Pedro de Atacama

This guide was GREAT! He spoke wonderful English and took time to explain things.

Penguin Colony on Magdalena Island
Chile

Kids loved seeing the penguins. Seas were too rough to go see the sea lions.

Full-Day Tour of Torres del Paine National Park & Surroundings
Chile

The guide did not speak good English and we did not understand anything she really said. Would recommend a different guide. The ride was pretty and we were able to see a mountain lion.

Boat Tour to Balmaceda & Serrano Glaciers
Puerto Natales

This tour was very organized despite being very large. On the itinerary it said small group. It included a nice large lunch. The lamb lunch was delicious!

Hike in Torres del Paine National Park
Chile

These guides were great! Spoke wonderful English. There were 3 guides so the group could get broken into smaller groups based on speed.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 03, 2023

I appreciate your comments, Kelly, and will keep them in mind for future reference. Glad to hear overall it was a great trip.
I wish your family a fabulous New Year 2023 with many more adventures to enjoy!
Best,
Lorena

Our trip was well-organized. We had some tr...
Chile | Dec 24 - Dec 31, 2022

S
stacy f.
Westbury, NY | Reviewed on Jan 01, 2023

Our trip was well-organized. We had some travel snafus and but we were able to stay in contact with someone on the team so our trip could continue smoothly. The tours we were booked on were fantastic and ran smoothly. The guides were great. All around great experience .

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 02, 2023

Stacy, I am so happy it all turned out well considering the 1-day delay of your international flight. You are both super lucky to have visited the island during peak season thanks to your early planning, it is fully booked through April now! I wish you both a fabulous New Year 2023 and I truly appreciate your trust in us for this trip.
Best regards,
Lorena