Spain Travel Agents

Kimkim has selected the best Spain travel agents so you'll have a worry-free trip.
With kimkim you will connect directly to a local specialist in Spain who will personalize your trip to your specific tastes. Once we have a sense of who you are and what you're looking for, you'll be matched with the right local travel agent for you. Not everyone wants to get completely off the grid—but even if you want to hit the most popular sites and cities, kimkim ensures a customized experience, including lodging, guides, and transportation.
Plan your trip to Spain
Chat with a local specialist who can help organize your trip.

Marina Courtaut

(64 reviews)
Spain Travel Agent based in Madrid
Recent traveler reviews for Marina:
"Entire trip met our expectations regarding hotel quality, logistics and service by Marina and The Espiritu team." - by Stephen, May 27, 2023 · see review
"Marina really listened to what we wanted and the Portugal Boutique Hotel was a pleasure to stay in." - by Patricia, May 24, 2023 · see review
"I had the absolute pleasure of working with Marina at KimKim to plan our honeymoon to Spain, and I cannot express enough how grateful we are for her exceptional expertise and incredible dedication." - by Allison, May 22, 2023 · see review

Beatriz De Pablo Rocha

(59 reviews)
Spain Travel Agent based in Madrid
Recent traveler reviews for Beatriz:
"Beatriz was very easy to work with through all of it, and super responsive." - by Melissa, May 24, 2023 · see review
"My husband and I could never have planned this vacation without KimKim-specifically Beatriz De Pablo from Espiritu Travel." - by Lori, May 23, 2023 · see review
"Our travel specialist Beatriz (Bea) was incredibly dedicated and ensured that we visited the cities in Portugal that were most appealing to us." - by Linda, May 21, 2023 · see review
Beatriz's Favorite Itineraries:

Patricia Marques

(31 reviews)
Spain Travel Agent based in Spain
Patricia specializes in: Customized trips, off the beaten track destinations, unique experiences, private tours, private drivers & transfers
Recent traveler reviews for Patricia:
"Patricia with YourTripToSpainAndPortugal was so fantastic and available for all our questions before and during the trip!" - by Sandra, May 15, 2023 · see review
"I cannot say enough wonderful things about our anniversary trip, Patricia thought of everything!" - by Nicole, Apr 21, 2023 · see review
"After spending extensive time on the internet I found Kimkim and was put in touch with Patricia in Barcelona." - by Connie, Apr 16, 2023 · see review

Marta Trzeciakowska

(29 reviews)
Spain Travel Agent based in Madrid, Spain
Marta specializes in: History, food, scenery, cultural insights, local tips, nature
Recent traveler reviews for Marta:
"Our trip to Northern Spain arranged with Marta T of Espiritu Travel and Kim Kim was a truly wonderful experience and all of us in our group of 6 were very happy with the itinerary and the excellent attention and service we received from Marta before and during our trip." - by MaryAnne, Jun 1, 2023 · see review
"All in all, we had a fantastic trip and were so happy with Marta and the Kimkim team as always." - by Karen, May 30, 2023 · see review
"Marta did a wonderful job." - by John, May 25, 2023 · see review

Karin Eckhard

(29 reviews)
Spain Travel Agent based in Madrid, Spain and USA
Karin specializes in: Tailor-made, culture, art, history, culture, architecture, gastronomy, outdoor activities, nature-based, small groups, off the beaten track
Recent traveler reviews for Karin:
"Karin was extremely responsive and took the time to explain everything thoroughly." - by Jonathan, Oct 27, 2022 · see review
"Karin’s direct experience and knowledge of Spain provided invaluable information in making decisions about the itinerary of the trip." - by Herbert, Sep 5, 2022 · see review
"Our local specialist, Karin, was incredibly thoughtful and attentive a long the way - including through the planning process and logistics on the ground." - by Brooke, Jul 21, 2022 · see review

Luis Fernandez de Vega

(15 reviews)
Spain Travel Agent based in Gijón, Asturias, Spain
Luis specializes in: tailor made tours, food and wine tours, culture tours, family tours, FIT
Recent traveler reviews for Luis:
"I planned this trip through KimKim with Luis of Hidden in Spain." - by Jessica, May 19, 2023 · see review
"Luis organised the most amazing trip we could ever have done in the time we had in Spain." - by Kuldeep, May 11, 2023 · see review
"Luis was wonderful and set up a fantastic trip through Spain for us." - by Connie, May 10, 2023 · see review

Karenina Steinbach

(8 reviews)
Spain Travel Agent based in Madrid, Spain
Karenina specializes in: Languagues, tourism, communications
Recent traveler reviews for Karenina:
"We had a wonderful experience with Karenina (Kim Kim tours)." - by Donna, May 3, 2023 · see review
"Karenina was very helpful and responsive to our various changes, but the biggest takeaway I have is that six days are not enough for a visit to Portugal, with Porto in particular needing at least four days." - by Bill, Mar 25, 2023 · see review
"The captain was also confused initially about us not having tickets for the excursion so we almost didn’t get to do the trip but I showed the itinerary with the information Karenina sent and it seemed fine." - by James, Oct 12, 2022 · see review

Dalia Bouzerar

(8 reviews)
Spain Travel Agent based in Spain
Dalia specializes in: Handcrafting unique experiences throughout Spain & Portugal, private bespoke itineraries and fully escorted luxury tours for individual travelers and small groups.
Recent traveler reviews for Dalia:
"Dalia organised a fantastic itinerary which covered all of the sites/places we were keen to see across northern Spain." - by Gordon, May 30, 2023 · see review
"Dalia is a fabulous travel specialist." - by Shochet, May 18, 2023 · see review
"Dalia curated a fantastic experience for us, which started in the planning phase." - by Chris, May 6, 2023 · see review

Raquel Aceituno

(6 reviews)
Spain Travel Agent based in Madrid
Raquel specializes in: Tailor-made, photography, nature, mycology, gastronomy, history, world culture's
Recent traveler reviews for Raquel:
"Thank you Raquel for a well planned itinerary- we enjoyed everywhere we went, hotel was in a safe neighborhood with excellent amenities and fabulous buffet breakfast including gluten free and vegan options." - by Emilie, May 24, 2023 · see review
"Obrigado Raquel." - by Neville, May 21, 2023 · see review
"Having Raquel plan our trip for our family of five took the stress out of it and made the trip so much more enjoyable." - by Kristin, Apr 10, 2023 · see review

Alfonso Nuñez

(6 reviews)
Spain Travel Agent based in San Sebastian - Spain
Alfonso specializes in: Hiking, walking, cycling, handcrafted, cultural, exclusive, active, natural, sustainable trips
Recent traveler reviews for Alfonso:
"We really enjoyed the private guides and having drivers at each stop along the way to greet us and get us straight to our accommodation and the flow of information and constant communication from Alfonso was brilliant!" - by Amanda, Feb 7, 2023 · see review
"kimkim set us up with Alfonso, who did a wonderful job helping us plan our one week trip to Spain in November." - by Kim, Nov 29, 2022 · see review
"Alfonso was incredibly helpful to us as we went along." - by Elizabeth, Oct 27, 2022 · see review

Helena Fernández

(5 reviews)
Spain Travel Agent based in Madrid, Spain
Helena specializes in: Custom made trips.
Recent traveler reviews for Helena:
"Helena and team were wonderful to work with." - by Cassandra, May 25, 2023 · see review
"Highlights of our Portugal Adventure: Helena arranged an amazing itinerary that gave us a taste of Portugal and we'll be back." - by CYNTHIA, May 2, 2023 · see review
"Helena was an amazing trip specialist." - by Joey, Apr 24, 2023 · see review

Raquel Ferriol

(4 reviews)
Spain Travel Agent based in Spain
Recent traveler reviews for Raquel:
"We loved the accommodations but mores loved the personal attention given by Raquel and Eugenia." - by Randall, May 29, 2023 · see review
"If not, hire Raquel and Kimkim." - by Joe, Oct 14, 2022 · see review
"Raquel was the most amazing travel consultant." - by Leslie, Jul 29, 2022 · see review

Carmen Herranz

(3 reviews)
Spain Travel Agent based in Madrid, Spain
Carmen specializes in: Culture, History, Lifestyle, Historical sites, Gastronomy, Nature
Recent traveler reviews for Carmen:
"Carmen was very helpful, professional, and easy to communicate with." - by Laurence, May 24, 2023 · see review
"Our local specialist Carmen was very responsive to our questions and would quickly update our itinerary with great suggestions." - by Kim, May 3, 2023 · see review
"Working with Carmen was great." - by Liecel, Mar 13, 2023 · see review

Joël Courchay

(3 reviews)
Spain Travel Agent based in Madrid
Joël specializes in: Cultural private tours, Gastronomy and wine tours, Off the beaten path experiences, Luxury trips
As a French guy living in Madrid for five years, I first set foot in Spain at the age of one, to return every summer for family holidays since then, and during twenty years. Strange perhaps but true: I know Spain better than my motherland! I am passionate and profoundly fond of this country, its... read more

Marisa Agulhas

(2 reviews)
Spain Travel Agent based in Lisbon
Marisa specializes in: Exclusive Tours in Portugal, Culture, Gastronomy, Wines, Sun&Sea. Self Drive and Private Driver.
Hello everyone! My name is Marisa and I am a lover for travelling. My main goals is to know the most variety of cultures and take the Portuguese Tourism to another level! There is no better feeling than taking people to experience the beauty of each place. Let´s enjoy this adventure together... read more
Spain Travel Agent based in Galicia, Spain
Tiernan specializes in: Tailor-made Tour, Self-drive tours, Chauffeur-driven, Food & Wine, Cooking, Walking, Cultural Experiences
I am a very curious person with lots of energy to arrange the best possible unique holidays for visitors to Spain and Portugal. After having studied tourism in Galicia, Spain, I have now travelled and arranged trips to the destinations I can cover. read more
Spain Travel Agent based in Gijon
Paula specializes in: Food, experiences
I create tailor made trips in Spain and Portugal. read more
Spain Travel Agent based in Cuba
Dayana specializes in: Sustainable tourism, urban tourism, ecotourism, nature, local gastronomy and culture in Spain and surrounding countries.
“Travel is one of life’s greatest teachers. One of the greatest lessons you’ll learn through travel is that we need very little to be happy. And it’s not cars, phones or clothes that make us happy – it’s our experiences” I love traveling and contribute to people to feel happy, so my main aim... read more
Spain Travel Agent based in Madrid
Beatriz specializes in: Tailor-made trips, ecotourism, experiential and immersive tourism, sustainable tourism, off the beaten track, nature, culture, food and wine, biking.
As a travel consultant and designer, specializing in experiential and sustainable tourism, my purpose is to create experiences that lead to growth through roaming and interculturality. I am constantly founding and renewing "Inspirience", every day, convinced that traveling makes us better people... read more

More in Spain


Trip Reviews for Spain

The latest reviews by travelers who booked their trip on kimkim
4.9
Based on 248 ratings

Northern Spain with Camino del Norte Highlights
Spain | May 14 - May 27, 2023

M
MaryAnne V.
Canada | Reviewed on Jun 01, 2023

Our trip to Northern Spain arranged with Marta T of Espiritu Travel and Kim Kim was a truly wonderful experience and all of us in our group of 6 were very happy with the itinerary and the excellent attention and service we received from Marta before and during our trip. Marta was always so attentive and prompt in answering any questions and concerns we had and the suggestions she made for our itinerary introduced us to many of the highlights of our trip ie the Cares Mountain Route, the Picos... read more

Our trip to Northern Spain arranged with Marta T of Espiritu Travel and Kim Kim was a truly wonderful experience and all of us in our group of 6 were very happy with the itinerary and the excellent attention and service we received from Marta before and during our trip. Marta was always so attentive and prompt in answering any questions and concerns we had and the suggestions she made for our itinerary introduced us to many of the highlights of our trip ie the Cares Mountain Route, the Picos de Europa Mountains, the hike from Orio to Zumaia and the National Parks. We were so fortunate she chose Diego as our driver and guide for the majority of our trip! We met him in San Sebastian and all of us immediately felt so comfortable and safe with him right from the start. Diego is amazing! He is professional, very knowledgeable, patient, responsible and just a great person to be around. He was so attentive to the needs of our group! We all felt so safe with him driving on those winding mountain roads and on our hikes in lesser known areas as he accompanied us and made sure we were all going to make it to the end. We can’t recommend him enough! Our guides for the city tours, Noelia in Oviedo and Joachim in Santiago de Compostella were both excellent. They had such a great knowledge of the history of their respective cities and the area and their enthusiasm was infectious!
The hotels selected were all excellently located for touring the cities where we stayed and the included breakfasts were very good. We were a group of 2 couples and two singles. There was a difference in the size and quality of the rooms for the couples in the Posado Rural El Corcal, Hotel Soho Boutique in Oviedo and in Eurostars Araguaney in Santiago de Compostella. It was not a huge issue but should be addressed for future groups. There was also an issue with our reservation in Santiago de Compostella due to a computer glitch but a quick text to Marta resulted in her immediately addressing the problem with the hotel. It resulted in the two singles having to share a room for the first night of our three night reservation but we were well compensated with a delicious complimentary meal at the Hotel for the inconvenience this caused us. The one hike, the Oak Path in Armanon Park is one we suggest be used with caution and that it be rated as medium/difficult due to the conditions of the trail, the elevation and the difficulty finding the trail head. The rest of our hikes were well selected and the scenery was breathtaking on many of them.
In summary we are very happy with our choice of Kim Kim and highly recommend Marta T, the Kim Kim team, and the people she chose to be with us on our trip.
Jack and MaryAnne V.

Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Jun 01, 2023

Hi Mary Anne and Jack, thank you for taking the time to submit the review after this super active vacation in Northern Spain. It was a pleasure to work with you designing this trip, as well as helping you along the way. I am sure our guides will be very happy to hear your kind words too. I wish you all the best for the whole family and hope our paths cross again in the future. My best regards, Marta

Dalia organised a fantastic itinerary which c...
Spain | May 13 - May 26, 2023

Gordon
Gordon A.
Australia | Reviewed on May 30, 2023

Dalia organised a fantastic itinerary which covered all of the sites/places we were keen to see across northern Spain. The tours and hotels were all very good, and made for an enjoyable holiday.

Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on May 31, 2023

Hello Gordon,

I really appreciate your lovely review. Thank you for traveling with us!
I wish you all the best in your future travels.

Warm regards,
Dalia

Thank you for being quick to respond at every...
Spain | May 12 - May 28, 2023

K
Kendyl Y.
Los Angeles, CA | Reviewed on May 30, 2023

Thank you for being quick to respond at every moment. We appreciated all your advice and checking up on drivers and guides.

H10 hotel and the cooking class in Sevilla was our absolute highlights. We could not have found either without your help so thank you!! The improvements - The hotel at Las Ramblas and Ronda was a let down in comparison. I think we would have appreciated more preparation in what to expect. Ronda staff were very rude- maybe they really dislike Americans? And Las... read more

Thank you for being quick to respond at every moment. We appreciated all your advice and checking up on drivers and guides.

H10 hotel and the cooking class in Sevilla was our absolute highlights. We could not have found either without your help so thank you!! The improvements - The hotel at Las Ramblas and Ronda was a let down in comparison. I think we would have appreciated more preparation in what to expect. Ronda staff were very rude- maybe they really dislike Americans? And Las Ramblas…it felt like a budget motel. Clean, but lacking in amenities or style. Perhaps you picked it for the convenient location- I think I would have been fine if our documents said that.

That being said, there was overwhelmingly more good than not so good. Pacing was great, places visited were awesome and the detailed itinerary gave enough info for me to plug in a few items from my own research. It was an amazing experience and we appreciate all that you did to help create it.

Hotel Reviews
7 Islas Hotel
Madrid

Excellent and welcoming staff and an amazing location that is close to everything yet still quiet and intimate. We loved this hotel and highly recommend it it!!

Authenticity & Character
Nothing. This has lots of authenticity and unique personality, but it isn’t (and shouldn’t be) a old world Spanish hotel
Location
It is just enough off the Main Street to be quiet yet still very convenient
Staff
They were warm and had great suggestions.
Cleanliness & Comfort
So clean!! Well designed room. Our only complaint- we had to sign into the Wi-Fi every single time, and sometimes even multiple times during a session.
Hotel H10 Casa de la Plata
Sevilla

I can’t say enough good about this place. We loved everything and every one. The front desk person even made a restaurant recommendation “off the list” which I know is not common- and it was outstanding! Also, the room was incredibly well designed- lighting furniture placement, amenities and bathroom… every detail was intelligently thought out and we appreciated it. On top of this they delivered iced Cava and a desert tray?! We felt like royalty for a day.

Authenticity & Character
So much character. And, we appreciated the playful art
Location
The view from our room was amazing
Staff
The best. Really.
Cleanliness & Comfort
Spotless.
Catalonia Ronda
Ronda

Not the best experience. The parking was ridiculously complicated, the staff never seemed to have what we needed (and didn’t care) and the restaurant staff was beyond insulting- claiming they had no way to seat us until 10 pm… it was 7 pm and the place was completely empty. A senior staff took pity on us and sat us (with no apology or explanation ) and we proceeded to order and eat… and the restaurant never got more than 30% full during the entire meal. I’ve never been so insulted in my entire life. The room was as dark as a cave. Very unpleasant. We do not recommend.

Authenticity & Character
Rooms are like dark caves. Aweful.
Location
It is what it is
Staff
They seem to hate tourists (or Americans, or non-Spaniards?). Every request was impossible and no indication they were sorry about the denial. Really rude people.
Cleanliness & Comfort
Super dark room was like a cave- not sure that could be changed.
NH Collection Victoria
Granada

Great location and charming view.

Authenticity & Character
Loved the view and the breakfast
Location
Close to everything
Staff
Friendly and helpful
Cleanliness & Comfort
The room was not clean- the tub had not been cleaned and there were hairs under the sheets. Management seemed responsive, but we were too tired to complain.
Arc La Rambla
Barcelona

A serviceable place that is clean but feels like a budget motel. Zero amenities but a vending machine on every floor. Active jackhammering just below our room when we checked in. Management did try to help out but 🤷‍♀️ what can you do?

Authenticity & Character
Budget is budget, I guess.
Location
Might be great for the young interested in the action on Las Ramblas. Not so much for us.
Staff
They were mostly occupied with watching to 12 surveillance screens so… 🤷‍♀️ they were nice.
Cleanliness & Comfort
I disliked the noise- both construction noise and general location noise, but I don’t think it’s bad. Just not my preference.
Activity Reviews
Guided Visit of Madrid: History, Culture & Architecture of the Capital of Spain
Madrid

It was informative.

Private Tapas Experience in Madrid
Madrid

Loved the “special guest” treatment

Quality of Experience
Food
Half the places were outstanding a couple were “normal”
Guides, Drivers and Staff
Traditional Andalusian Market Visit & Cooking Class
Seville

Awesome I’m every way. Totally recommend!!

Quality of Experience
Leo was adorable and a great teacher
Food
I never understood paella until this class.
Guides, Drivers and Staff
Daniela was also awesome.
Private Tour of Barcelona & La Sagrada Familia
Barcelona

You get so much more out of the visit with a knowledgeable guide

Quality of Experience
Our guide was a great teacher
Guides, Drivers and Staff
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on May 30, 2023

Hi Kendyl and Stan, I am beyond grateful for your review. We will make sure to send you feedback along to all the different hotels, and tell your guide in Madrid you liked the tour. If you wish to add comments on the rest of the activities in your trip let me know and I will make sure to include it! Thank you for choosing us, and let me know if I can help with your future trips to Portugal or Spain. All my best, Marta

Our Wonderful European Vacation
Spain | Apr 20 - May 17, 2023

Randall
Randall A.
Santa Fe, NM | Reviewed on May 29, 2023

Every city we visited was scheduled well, with four star hotels or wine resorts or a farmhouse run by a local family. We loved the accommodations but mores loved the personal attention given by Raquel and Eugenia. When we had any question or issue, they were responsive at every turn. The personal tours were all memorable and each guide was unique and interesting. Wine and champagne tours were all fun and the explanations of the champagne making and wine making process, visiting the... read more

Every city we visited was scheduled well, with four star hotels or wine resorts or a farmhouse run by a local family. We loved the accommodations but mores loved the personal attention given by Raquel and Eugenia. When we had any question or issue, they were responsive at every turn. The personal tours were all memorable and each guide was unique and interesting. Wine and champagne tours were all fun and the explanations of the champagne making and wine making process, visiting the cellars and touring the wineries was fantastic. Raquel and Eugenia helped us book museums and the history and art was overwhelming and fascinating. Even when we could not get a reservation at a famous restaurant, Botin in Madrid, they were able to get us in. They were so kind and helpful. We would HIGHLY recommend them and the Kim Kim Website to anyone looking for excellent service and planning for a trip to Europe. We would use them again anyway we want to go on another European Vacation.

Hotel Reviews
Tenuta La Santissima
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Intur Palacio San Martin
Madrid
Authenticity & Character
Location
Staff
Sometimes preoccupied, but responsive when asked.
Cleanliness & Comfort
Altarocca Wine Resort
Orvieto

Beautiful setting. Peaceful and serene with country setting and very nice accomodations.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arte' Boutique Hotel
Firenze
Authenticity & Character
Location
Staff
Staff was extremely attentive and helpful.
Cleanliness & Comfort
Activity Reviews
Tapas tour and Old Town walking tour
Madrid
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Madrid -Prado and Retiro tour
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Gaudi Highlights tour
Barcelona
Quality of Experience
Guides, Drivers and Staff
Transport
Datrip to Montserrat and Penedes wine region
Barcelona
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half day orientation tour in Paris
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Versailles and Giverny small group
Paris
Quality of Experience
Guides, Drivers and Staff
Transport
Daytrip to Reims and the wine region of Champagne
Paris
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Montalcino: visit and wine tasting
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Siena city tour
Siena

Our tour guide, Claudia, was so knowledgeable and sweet. Asked for our questions and left time for us to think about what we wanted to know. Listened and interacted so well. Showed interest in us and was very responsive.

Quality of Experience
Guides, Drivers and Staff
Claudia was awesome.
Transport
Orientation tour of Florence with visit to the Accademia
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Wine tour in Chianti
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Raquel Ferriol
Raquel
Raquel Ferriol
Local specialist in Spain | Replied on May 29, 2023

Hello Randy and Lupe,
Thank you so much for your very kind words!

It was a real pleasure working with you and accompanying you during your trip to Spain, Italy and France.

I hope that we can meet again some time in the future!

Warmly,

Raquel

Verify Events
Spain | May 17 - May 25, 2023

Stephen
Stephen Z.
Sarasota, FL | Reviewed on May 27, 2023

Entire trip met our expectations regarding hotel quality, logistics and service by Marina and The Espiritu team.

Our issues were all with booked events.
The coordinator, Carlos, for the Alhambra tour directed us to stand alone at the wrong meeting point without asking a question. Then he failed to look for us while we stood only 15 meters away. Luckily, we found Edo in the Alhambra and had a great experience.
The flamenco show started 30 minutes before our scheduled time.
The tapas tour started 30 minutes after our scheduled time.

Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Jun 01, 2023

Hi Steve, thank you so much for taking the time to write your trip review! It has been a real pleasure working with you on the design and planning of your trip to Spain. The flamenco changed their starting time and did not notify us so we could not let you know about the change of the starting time, I will refund you the activity as it is unacceptable. Regarding the incident with the Alhambra, it is indeed difficult to find your guide with all the travelers meeting their guide at the same... read more

Hi Steve, thank you so much for taking the time to write your trip review! It has been a real pleasure working with you on the design and planning of your trip to Spain. The flamenco changed their starting time and did not notify us so we could not let you know about the change of the starting time, I will refund you the activity as it is unacceptable. Regarding the incident with the Alhambra, it is indeed difficult to find your guide with all the travelers meeting their guide at the same time. Unfortunately, the Alhambra does not let any guide to have a company logo and this makes the task of finding your guide more difficult. I appreciate your feedback and I hope that despite these incidents you had a wonderful trip in Spain :) I look forward to working with you in the future. Warmest regards, Marina